Jean-Philippe MARTY

Location: Singapore
Position: APAC Customer Services Manager
- Supervise Service/After-Sales/Support operations for APAC customers,
- Manage in-house technical & logistics staff in Singapore, and remotely in Shanghai & Tokyo
- Negotiate contractual rates and T&C to APAC suppliers and Third Party Maintenance (TPM),
- Monitor TPM Operations in NZ, Australia, HK, Thailand & Philippines through specific monthly KPI reports and quarterly onsite audits,
- Daily follow-up of over 20 Key Customers to ensure contractual SLA/commitments,
- Liaise internally with Legal, Technical, R&D & Marketing departments,
- Manage Spare Parts Stock (optimized stock level by 40% in 2007 to reach 500K US$ in 2009),
- Run monthly billing and Sales reporting (2.5M US$ turnover),
- P&L quarterly report to HQ Management,
- Main customers: SIA, Cathay Pacific, Qantas, Thai Airways, ANZ & main APAC airports

Location: Africa & Eastern Europe
Position: EMEA Business Developer
- Business Development in Tanzania, Gambia and Macedonia: registered and setup,
- Managed Legal, Finance, Admin, HR, Sales, Marketing and Operations ,
- Negotiated and closed subcontractors partnerships (shipping lines, airlines, Customs Authorities),
- Implemented sales strategy and lead businesses over a mini. 6 month period,
- Recruited & managed average 10-15 staff per branch,
- Reported to HQ through monthly business reviews,
- Main customers: Embassies, UN Organisations, Oil companies